What does “International” mean for an organization?

Last year at this time, the Vacation Rental Managers Association (VRMA) was finalizing a lengthy re-branding process for the association. Attention was given to a new logo, focused mission and vision, key messaging, and more before turning to the association’s

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The Value of Membership

Is membership valuable? As a volunteer, I work with many non-profit fraternal organizations. The number one question I keep asking their leadership is “what makes membership valuable?” Associations exist in a competitive environment. We have to constantly show value if

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Eight Ways to Make your Staff Retreat Rock

I recently had the opportunity to meet with a small group to help plan the annual Raybourn Group International (RGI) staff retreat. RGI is made up of about 30 individuals who all work in small staff teams on different clients

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Study Reveals Marketing Impacts the Bottom Line

A new study from Salesforce’s ExactTarget and Deloitte found that marketing execs are increasingly responsible for areas that don’t strictly fall under the traditional marketing umbrella, including customer service, data analysis, and driving top-line growth. Well, “Duh!” said every marketing

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The New Kids on the Block: Generation Z

Just when I thought I finally had a handle on what the Millennial generation was all about, I’ve learned there is ANOTHER generation of talented, connected and socially conscious coming-of-age group of individuals starting the enter the work force. Meet

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You don’t know what you don’t know

I’ve been spending a lot of time recently developing a new member onboarding process. I’ll be the first to admit that the Corporate Housing Providers Association’s model could be updated and enhanced to provide the best new member experience. I’ve

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Marketing to Millennials

Author– Katherine M. Finley, PhD, CAE Millennials or gen Y is the name for the generation born between 1978 and 1994 and represents over 80 million individuals. As a group, they are larger than the baby boomers and generation X.

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5 Questions for Mark McSweeney, CAE

RGI has talented, knowledgeable and professional executive directors guiding strategy and direction for all client associations. This month, we recognize these leaders with a new blog series. We asked each of RGI’s executive directors five questions about what they’ve learned

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