Tel: 800-362-2546 Email: info@raybourn.com

Meet the Team

President

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Vice President

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Vice President, Association Strategies

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Sr. Director of Finance & Administration

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Vice President, Client and Conference Services

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Administrative and Membership Coordinator

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Executive Director

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Director of Marketing & Communication

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Education & Membership Coordinator

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Executive Director

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Communications Director

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Administration and Membership Coordinator

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Director of Client & Conference Services

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Director of Membership

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Communications Coordinator

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Executive Director

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Executive Director

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Certifications and Meetings Manager

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Director of Membership

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Executive Director

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Director of Meetings

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Director of Marketing

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Shelly Pfenninger, CAE

Director of Marketing

As Director of Marketing, Shelly implements integrated marketing communications strategies that help the organizations better serve their missions and communicate with key constituents.

Since January 2010, Shelly has drawn on her experience in youth organizations, fundraising, publishing, major events, PR, vacation rentals/hospitality, land surveyors, coin operated vending, healthcare and engineering to execute the various communications created for RGI and the associations it represents.

Shelly, a Certified Association Executive, holds bachelor’s degrees from the University of Indianapolis in Spanish and communication, with concentrations in journalism and PR. Prior to bringing her talents to RGI, Shelly served as the Marketing and Public Relations Coordinator for the Crossroads of America Council of the Boy Scouts of America. Before that, she interned with the Indiana State Fair in the publicity department.

Within her time in association management, Shelly has served in volunteer roles within the industry. Previous volunteer roles include the Indiana Society of Association Executives: Past chair of Inbound Marketing Committee (2014), CAE exam study session facilitator (2015-2016), member of branding task force.

Sheila King, CMP

Director of Meetings

As Director of Meetings, Sheila manages all aspects of meetings and event logistics, event growth, sponsorship programs and customer service at RGI.

After graduating from Purdue University with a degree in Hospitality and Tourism Management, Sheila held positions as Director of Conferences and Events at Goshen College, Event Manager at South Bend Marriott and Convention and Trade Show Department at SmithBucklin. A Certified Meeting Professional (CMP), Sheila is motivated by the challenge of exceeding client expectations.

Sheila began working in association management in 2009. She is experienced in vacation rentals, college events, hotel events and weddings. Since 2011, Sheila has developed partnerships with RGI clients, helping them achieve their goals. One client in particular partnered with RGI four months prior to their Annual Conference with few logistics planned prior. With the help of their team, Sheila pulled off an extremely successful conference, receiving positive feedback from attendees who commented on the level of improvement they had seen from previous events and planned on coming back next year.

Sheila is an active volunteer and  gives back to her church in her time outside the office. Additionally, she coaches high school girl’s tennis in her spare time. She has a son name Landon who keeps her laughing. Sheila holds a deep appreciation for wine and enjoys trying all different varieties and visiting as many wineries as possible.

Rachel Daeger, CAE, IOM

Executive Director

Rachel is responsible for publication management and nutrition education initiatives in her role as Executive Director. Rachel started working with her first association in 1985 and excels at envisioning and implementing the steps necessary to achieve the goal.

After joining RGI in 2010, Rachel continues to advance her association through communications and content creation. Specifically, she redesigned a client’s newsletter from two color publication to a full color publication, which tripled revenue while cutting expenses in half. Additionally, she organized, promoted and conducted educational webinars viewed by hundreds of registrants internationally.

Holding a bachelor’s degree in journalism and business from Indiana University, Rachel possesses experience in nutrition education, interior design education, acoustics, religious organizations, publication management and all aspects of residential construction. Previously, she held positions with the Columbia Club and the Builders Association of Greater Indianapolis.

Driven by the passion members have for their profession and organization, Rachel is an active volunteer in her community. She currently volunteers for the Public Relations Society of America Hoosier Chapter and the Calvary Lutheran Church.

She loves audio books, so ask her what she’s listening to this week! Her first experience with a computer was learning to program in Fortran with punch cards while attending Indiana University. Since 1995, she’s assisted in the publication of the Stutz Club’s quarterly magazine. Stutz was an Indianapolis-made luxury automobile.

Nick Estrada

Director of Membership

Nick joined the RGI team in 2017. He brings with him a wide array of association management and membership expertise thanks to his previous roles in fraternal organizations.

Nick holds undergraduate degrees from Indiana University Purdue University Indianapolis in Forensic and Investigative Sciences (BS) and Chemistry (BA), and a Masters of Education from the University of South Carolina in Higher Education and Student Affairs.

With Nick’s prior experience working in with fraternities, he considers himself an expert on data analysis, assessment, curriculum and instructional design and customer service.

Nick serves as a member-at-large for the IUPUI School of Science Alumni Association and as a volunteer for several fraternal organizations.

Outside of his responsibilities at RGI, Nick is an avid fan of traveling, both domestic and abroad. As a child, he spent five years in Germany while his parents were stationed there with the U.S. Army. Although he enjoys traveling, he also appreciates a quiet night in playing board games and looks forward to attending GenCon each year.

Natalie Shryock

Certifications and Meetings Manager

Natalie utilizes her expertise in event coordination, member engagement and data management to provide member-focused service that helps her clients thrive.

Upon joining RGI in 2016, Natalie quickly found her place in association management due to the fulfilling relationship between members and staff. Whether charitable or professional, associations offer members the opportunity to connect with others who share a common mission, profession, or pastime. She finds it extremely rewarding to contribute to the achievement of these goals in some way.

A graduate of Indiana University-Purdue University Indianapolis’ Tourism, Convention and Event Management (TCEM) program, Natalie enjoys applying her skills for the advancement of her clients’ missions. Prior to joining RGI, she served as a Facilities and Special Events Intern for Hancock County Visitors Bureau. Through this internship, Natalie gained experience with event planning and promotion, site selection research and speaker management; all which she uses in her position with RGI.

Active in her community, Natalie volunteers with the Indiana Canine Assistant Network (ICAN), a nonprofit that uses Indiana’s Correctional Facilities to train assistance dogs for individuals living with disabilities in Indiana. She also enjoys volunteering for Indianapolis-area special events. A lifelong Hoosier, Natalie enjoys showing off everything Indy has to offer while discovering something new in the process!

Mary Ann Passi, CAE

Executive Director

As an Executive Director, Mary Ann provides strategic oversight to association operations, streamlining processes and ensuring implementation of best practices. Mary Ann began working in association management in 1990 and uses her expertise in relationship building, board governance and meeting planning to establish growth and progress of associations.

Mary Ann holds a bachelor’s degree in English literature from DePaul University and a certificate in business administration from the University of Illinois. She began working with RGI in 2000.

Prior to joining RGI, Mary Ann held a number of senior management positions, including Director of Membership for the Women’s Council of REALTORS, Managing Director at the Association of Fundraising Professionals – Chicago Chapter and Director of Development at the Advocate Charitable Foundation.

Aside from her experience in real estate and fundraising, Mary Ann also held positions within the computer programming and nutrition education industries. Her proven track record and time within these industries led to her designation as a Certified Association Executive (CAE) in 1997.

Mary Ann enjoys witnessing the passion volunteers have for their industry and their willingness to give back to or lead an organization that represents the best of the best in their field. She also appreciates connecting with members at events and helping them achieve their goals. Much like the volunteers she oversees, Mary Ann is a leader in her community as well. She currently volunteers for the Forum Editorial Working Group and Bridge Builders.

Mary Ann is a soon to be – and slightly panicked – “empty-nester.” She’s a lover of yoga and hot chocolate, but not at the same time. She enjoys cooking with friends and feeding people.

Kim Paugh, CAE

Executive Director

Kim, a Certified Association Executive, has been with the RGI since 2004. With her expertise in strategic planning and financial management paired with her experience in commercial real estate, engineering and amusement and vending education, Kim provides strong leadership to the associations she serves.

Driven by knowing what she does day in and day out impacts the success of her members, Kim has retooled programs and communications to provide more value to members, resulting in an increase in net revenue and member engagement. With many years of experience in association management under her belt, Kim leads the strategic planning and implementation process for her clients to ensure a clear vision for the association and continual progress towards that vision.

Since graduating with a political science degree from Indiana University-Purdue University Indianapolis, Kim has remained active in her community through volunteerism. She serves as co-chair of the Professional Development Committee for ISAE. Previously, she served on the ISAE finance, membership, convention, inbound marketing and professional development committees.  Additionally, she served as Vice President of Finance for the Junior Chamber International – Indianapolis from 2011 to 2012.

In her spare time, she enjoys cooking and has quite the impressive cookbook collection. As a native Hoosier, Kim loves the city of Indianapolis, while her favorite place to visit is the Pacific Northwest.

Kayla Jenkins

Communications Coordinator

As an Indiana University-Purdue University Indianapolis graduate with a bachelor’s degree in Journalism with an emphasis in Public Relations and a certificate in Event Management, Kayla brings a variety of skills to her Communications Coordinator position at RGI.

Before joining the RGI team, Kayla interned at Exact Publicity in Chicago as an event planning and public relations intern, which included planning events and content creation for web and print. She also had an internship at the American Diabetes Association in Indianapolis. Her duties there included coordinating fundraisers, graphic design and more.

Since entering the association management world in 2016, Kayla has won an award for one of her clients, produced podcasts that have increased member engagement, redesigned a quarterly newsletter that increased readership and created press releases picked up by media outlets and universities. Kayla enjoys the association world for its diverse clientele. She is driven by her clients’ passion and enjoys each new challenge that comes her way.

Outside of the office, Kayla volunteers her time as the Co-Chair of the Indiana Society of Association Executives’ Digital Marketing Committee. She loves yoga, Beyoncé, and her rescue dog Leo.

Katie Riggs, CAE, CMP, CMM, HMCC

Vice President, Client and Conference Services

As vice president of client and conference services, Katie is responsible for RGI clients’ conference site selection, planning meetings for a number of RGI conference services clients and providing ongoing education to the RGI staff regarding the latest trends and insights on the meetings and events industry.

A graduate of Indiana University-Purdue University Indianapolis’s Tourism Convention Event Management (TCEM) program, Katie joined RGI in 2008, bringing with her a wide variety of experience in hospitality, catering and corporate meetings and tradeshow management. Since joining RGI, Katie has successfully planned and implemented numerous special events, tradeshows, conferences, luncheons and more for various clients. Katie’s areas of expertise include event contracting, vendor relationship development and management, negotiation, staff development, event design and sponsorship sales. Katie holds the designations of both Certified Association Executive as well as Certified Meeting Planner. She also holds a Certificate in Meeting Management (CMM) and a Healthcare Meeting Compliance Certificate (HMCC).

Outside of her responsibilities at RGI, one of Katie’s other passions is CrossFit. Katie is ANSI Level 1 CrossFit Certified and also CrossFit Gymnastics Certified. She’s also an active volunteer in the association community, serving on IUPUI’s TCEM alumni board and on the board of the Indiana chapter of Meeting Professionals International.

Jackie Williams, CPA

Sr. Director of Finance & Administration

RGI’s expert in all things finance, Jackie’s path to association management was anything but traditional. After graduating from Southern Illinois University-Carbondale with a degree in accounting, Jackie worked in a number of finance-related roles, including audit manager for KPMG Peat Marwick and internal auditor and terminal director for BAA Indianapolis, the management company of Indianapolis International Airport, before joining the RGI team in 2000.

In addition to her role as director of finance, Jackie has served as executive director for a number of associations in various industries, including commercial real estate, acoustical consultants and nutrition educators. This broad range of experience gives Jackie unique insights and knowledge about association best practices. In addition to her finance expertise, she is also an expert in organizational operations, volunteer management and conference planning, and is passionate about finding ways to make clients more prosperous—for example, she recently led the negotiation of a publishing contract that included a $50,000 signing bonus for the organization.

Although Jackie now resides in Houston, TX., she is still a die-hard Indianapolis Colts fan. When she’s not cheering on the Colts, you may find her cooking something delicious (she has every issue of Cooking Light since 1995) or enjoying one of her other passions, Star Trek.

Mark McSweeney, CAE

Vice President, Association Strategies

As vice president of association strategies, Mark provides executive-level advice and strategy to RGI’s current and prospective clients. Beyond consulting projects and developing new partnerships, Mark has served as executive director for various RGI clients since joining the company in April 2013.

Mark started working in association management in 1993. As a Certified Association Executive, he has held executive roles at a variety of membership-based organizations, including Phi Kappa Theta Fraternity and Foundation, the National Chimney Sweep Guild, the Chimney Safety Institute of America, the Vacation Rental Managers Association and the Indiana Society of Association Executives. In these roles, Mark has successfully developed plans and processes resulting in record membership recruitment and retention, event attendance, financial reserves and total net revenues. Prior to making the leap to the non-profit world, Mark worked for Xerox Corporation and Pillar Development Corporation.

Mark is passionate about helping organizations with limited resources discover opportunities to excel. He specializes in helping organizations find the “sweet spot” where governance and professional management align in a way that uncovers never-before realized potential, allowing them to propel to new heights as a result.

A graduate of Northern Illinois University, Mark is an active volunteer within his community. He served as president of the Indiana Society of Association Executives and is currently serving as the president of the Fishers, Ind., Rotary Club. Mark also serves as the district outbound coordinator for the Rotary District 6560 Youth Exchange Program.

In his free time, Mark enjoys cheering on Indy and Chicago sports teams, including the Colts, Bears, Pacers, Bulls and– to stay grounded– the Cubs. He is a proud parent of three children, loves to travel and recently found a new passion: motorcycles.

Timothy J. Murphy, CAE

Vice President

Tim serves as the vice president and co-owner of Raybourn Group International.

His 20+ year career in professional association management began when he was named Executive Vice President and CEO of Tau Kappa Epsilon International Fraternity, the world’s largest collegiate men’s fraternity with 320 chapters and 240,000 members. There he led his staff and volunteer team to create new effective volunteer, member recruitment and professional development initiatives.

Experienced in leading individual membership, professional and trade associations, Tim has been a proven leader in all aspects of association leadership, especially in areas of member services, Board governance, volunteer engagement, strategic planning and conference and convention strategy. Prior to engaging association management as his profession, Tim was vice president and managing partner of a multi-location funeral home enterprise in his native northeast Ohio.

As a volunteer leader and officer with various associations, he is past president of the Indiana Society of Association Executives (ISAE), and a member of the American Society of Association Executives (ASAE), where he has served as facilitator for ASAE’s “CEO Bootcamp” executive leadership training program. He has earned ASAE’s highest professional certification, the Certified Association Executive (CAE).

He also remains an active alumnus member of the great Tau Kappa Epsilon International Fraternity (TKE), where he was the 2015 recipient of The Order of the Golden Eagle, the Fraternity’s highest award; and is a member (Inhalte die Cospsschleiffe) of the Corps Franconia Darmstadt, one of the oldest collegiate fraternal societies in Deutschland; Past Master of his Masonic Lodge; Past Commander-in-Chief of the Ancient Accepted Scottish Rite of Freemasonry;  Past Potentate of Murat Shriners; the Honorable Order of Kentucky Colonels; the Columbia Club of Indianapolis, the Indy Boxing Club; and is a member of the Board of Directors of the Indiana Funeral Education Foundation.

He and his lovely wife of more than 20 years, Leslie, reside on Indy’s north side with their cocker spaniel Casey Irene.

Leslie Murphy, FASAE, CAE

President

Leslie has been a leader in association management for more than 30 years, contributing to a variety of associations from professional, educational and philanthropic groups to an emerging trade association.

Bringing her wide skill set of strategic planning, visionary management and increasing member value to the organizations she serves, Leslie has a proven record of revitalization of various associations and their Boards.

As a volunteer within the profession, Leslie is active in the Indiana Society of Association Executives, having served on the Board of Directors, as well as chairing several ISAE committees prior to being named Executive Director in 2007. Her work earned her the ISAE Staff Professionalism Award, Volunteer of the Year and Association Executive of the Year honors from her colleagues.

She has also served as chair of the American Society of Association Executives’ Certified Association Executive (CAE) Commission and was honored as an ASAE Fellow for her contributions to the profession, a highly prestigious recognition in the field. Leslie currently serves on the Board for the AMC Institute.

Leslie has always been an active volunteer within her community. Currently she serves on the board of Pack Away Hunger and the Alliance for Better Nutrition. Both groups focus on feeding those facing hunger local and abroad.

Jennifer Livesay

Director of Membership

Jennifer brings a unique background of experience in volunteer recruitment and management, project development and customer service to her role as Membership Director.

Prior to joining RGI in 2017, Jennifer served as Program Manager of the 500 Festival, gaining skills in volunteer management and more. She also spends time volunteering herself with Hearts and Hands, a nonprofit that rebuilds homes on the near-west side of Indianapolis, and the Historic Irvington Halloween Festival each fall. Jennifer is a graduate of Southeast Missouri State University with a Bachelor of Science in Human Environmental Studies and Architectural Design.

Jennifer enjoys interacting with volunteers and working with the ever-changing landscape of associations.  She finds that her enthusiastic customer service and positive attitude help her clients thrive.

Outside of the office, Jennifer serves as a foster parent. She also enjoys spending time with her French bulldog, Norman. Jennifer’s hobbies include reading everything from news to novels and sewing quilts, home goods and clothing. She’s constantly in search for a new seam ripper – she makes quite a bit of mistakes with this hobby!

Christine Saricos, CMP

Director of Client & Conference Services

Christine uses her expertise in logistical planning, vendor management, volunteer management, program development and registration to help clients thrive in her role as Director of Client and Conference Services.

A graduate of Indiana University-Purdue University-Indianapolis’ Tourism, Conventions and Event Management program with a certificate in Special Event Management, Christine has been part of the RGI team since starting as an intern in 2005. She now holds a Certified Meeting Professional designation as a result of her duration and success within the industry.

She’s well-versed in service organizations, corporate housing, association management, noise control engineering and interior design in addition to her meetings and events experience. In her spare time, Christine serves in volunteer roles for United Way, Leadership United Generation Now Class of 2011 and Belzer Middle School.

Christine has met her favorite band twice and is a proud Greek married to a proud Irishman. OPA!

Christen Martin

Administration and Membership Coordinator

Christen first joined the RGI team as an intern, but was hired full-time in 2017.

Christen is a graduate of the Tourism, Conventions and Event Management program at Indiana-Purdue University Indianapolis. She also holds a Business Certificate from the Kelley School of Business. Most of her experience comes from the hospitality and customer service fields, but since joining RGI she has worked with organizations representing land surveying, information systems, amusement operations and healthcare engineering, just to name a few.

Christen is an enthusiastic volunteer, having served for her local Kiwanis Club and the Boone County Humane Society.

Outside of her responsibilities at RGI, Christen can be found reading or watching Harry Potter – she has read the series more than 10 times! Christen also has two dogs at home, which she loves to spend time with, named Avery and Loki.

Brook Pritchett, CAE

Communications Director

Brook has worked in association management since 2005 and is an expert in developing and implementing integrated marketing and communications strategies to help associations thrive.

Before joining the RGI team in 2015, Brook served in a number of communications roles for various organizations including Delta Tau Delta, Indiana State Teachers Association and the Indiana House of Representatives. Brook is a graduate of Indiana University, where she studied journalism and political science.

Brook is an active volunteer in her community, serving the Lawrence Township Schools, Riley Children’s Hospital Family Advisory Council and the Fraternity Communications Association.

Outside of the office, Brook loves hiking, gardening and being outdoors with her husband and twin daughters. She also loves cooking and exploring new recipes.

Brian Lewis, CAE

Executive Director

Brian employs his membership development, data management and strategic planning expertise in his role as Executive Director.

A Certified Association Executive (CAE), Brian has been engaged in association management since 2009 and has been a member of the RGI team since 2011. Brian implements unique, strategic ways to help his associations thrive. Driven by the gratification of being a volunteer and solving the problems that membership organizations face, Brian developed a webinar series from the ground up for one of the associations he serves. That same technology is now used to live stream some of their events.

A graduate of Indiana University-Purdue University Indianapolis with a bachelor’s in economics, Brian is experienced in mortgage brokers, noise control engineers, information systems, sports professionals, environmental consultants, commercial real estate and professional land surveyors. Prior to joining the RGI team, Brian served as the Membership Coordinator for the Indiana Association of Mortgage Brokers. He also worked as the IT Manager for Diversified Mail Services during the recession.

Brian’s passion for volunteerism extends beyond the office. An active volunteer in his community and the profession, Brian is very active in the Masonic Fraternity. He’s the past Lodge President (2004) and is currently the District Rep for the statewide organization. He previously served as Presiding Officer and Board Member (2010-2012) for the Indianapolis Scottish Rite. Currently, Brian is an active member of the Indiana Society of Association Executives (ISAE), and served as Membership Chair in 2015.

Brian has served as the presiding officer for nine membership organizations and belongs to several more. The highlight of which was serving on the Board of Directors of the Indianapolis Scottish Rite, a fraternal organization serving over 10,000 members. After learning about a career in association management from Tim Murphy, he was then recruited as one of the first Student Members of ISAE. He dabbles in a number of hobbies which currently include being an avid reader, a board game enthusiast, a huge sports fan and a craft beer taster. List is subject to frequent changes.

Ashley Shank

Education & Membership Coordinator

Ashley brings a background of experience in training, education and human resources to her role as Education & Membership Coordinator.

A graduate of Indiana University-Purdue University Indianapolis with a Bachelor of Arts in Psychology with a concentration in Industrial/Organizational Psychology and a certificate in Human Resource Management, Ashley is quickly finding her place in the association world. Prior to joining RGI in early 2017, she served as the Marketing Director & Human Resources Coordinator  for the largest privately owned law enforcement training company in the US for nine years. She also gave her time volunteering for the Indianapolis Zoo and the Julian Center.

Since entering into association management, Ashley has enjoyed interacting with association members. She finds satisfaction in working with and assisting members that are so passionate about their industry.

Ashley and her husband stay busy with their two crazy King Charles Cavalier Spaniels. She enjoys traveling, including Caribbean cruises, trips to the west coast and owning an annual pass to Walt Disney World. Trivia is one of her favorite hobbies and has been told she is no fun to watch Jeopardy with.

Ashley Roy

Director of Marketing & Communication

Ashley joined RGI in 2013 and serves as a strategic marketing and communications guru. Ashley’s expertise includes writing, social media, content creation and publication design.

A graduate of the University of Indianapolis, Ashley previously served as public affairs specialist for the Atterbury-Muscatatuck Center for Complex Operations. In her time with RGI, she has worked with a number of clients in industries ranging from commercial real estate to coin operated vending to corporate housing. These roles have allowed Ashley to develop and apply skills across a variety of industries and provide better services to her clients.

Ashley is an active volunteer for the Indiana Society of Association Executives as well as the Hoosier chapter of the Public Relations Society of America. In her spare time, you’ll find her drinking coffee and either reading a book or listening to music while dreaming about living somewhere tropical.

Amanda S. Bureau, CAE, CVA

Executive Director

Since joining the company in 2010, Amanda has proudly served as RGI’s resident jack-of-all-trades when it comes to association management. From membership to marketing to event planning, Amanda is an expert at solving new challenges with adaptability and ingenuity.

After graduating from the University of Evansville with a bachelor’s degree in sociology, Amanda obtained a Master of Education in college student affairs administration from the University of Georgia. Amanda worked at Brenau University and Mercer University before making the leap into association management at the Association of Fraternity/Sorority Advisors. Amanda also worked for Heartland Truly Moving Pictures, a film festival based in Indianapolis.

Not only is Amanda RGI’s only Certified Volunteer Administrator (CVA), but she also is an active volunteer herself. Amanda served on the American Society of Association Executives (ASAE) Certified Association Executive commission from 2012-2016. She also has served as the Think Pink Luncheon silent auction chair for the Zeta Tau Alpha Memphis Alumnae Chapter since 2012, and as release figure method specialist for the National Panhellenic Conference since 2007.

Amanda lives in Memphis with her husband, daughter, dog and cat. In her spare time, Amanda enjoys yoga and working out. She also considers herself a foodie, and loves to cook, try new restaurants, read about food and restaurants, and get to know the vendors at the local farmer’s market.

Allison Kastner

Administrative and Membership Coordinator

Allison joined the RGI team in 2017. Her previous experience includes administrative duties and staff sourcing at an Indianapolis-based staffing and management service.

A graduate from Purdue University with a Bachelor’s of Science in Behavioral Neuroscience, Allison brings a unique perspective to the association world. Allison’s specialties include data organization, prompt communication and creation of member forms.

Outside of her responsibilities at RGI, Allison is an avid rock climber. Her favorite places to climb are Smith Rock in Oregon, Looking Glass in North Carolina and Red River Gorge in Kentucky. If she isn’t outside climbing or camping, she is enjoying spending time with her family.