Tel: 800-362-2546 Email: info@raybourn.com

Meet the Team

President

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Vice President

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Vice President, Association Strategies

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Sr. Director of Finance & Administration

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Vice President, Client and Conference Services

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Director of Special Projects

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Director of Marketing & Communication

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Education & Membership Assistant

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Executive Director

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Communications Director

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Director of Client & Conference Services

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Accounting Manager

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Membership & Meetings Coordinator

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Communications Assistant

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Executive Director

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Executive Director

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Administrative and Membership Assistant

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Executive Director

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Director of Meetings

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Director of Marketing

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Shelly Pfenninger, CAE

Director of Marketing

As Director of Marketing, Shelly implements integrated marketing communications strategies that help the organizations better serve their missions and communicate with key constituents.

Since January 2010, Shelly has drawn on her experience in youth organizations, fundraising, publishing, major events, PR, vacation rentals/hospitality, land surveyors, coin operated vending, healthcare and engineering to execute the various communications created for RGI and the associations it represents.

Shelly, a Certified Association Executive, holds bachelor’s degrees from the University of Indianapolis in Spanish and communication, with concentrations in journalism and PR. Prior to bringing her talents to RGI, Shelly served as the Marketing and Public Relations Coordinator for the Crossroads of America Council of the Boy Scouts of America. Before that, she interned with the Indiana State Fair in the publicity department.

In her ten years in association management, Shelly has served in volunteer roles within the industry. Previous volunteer roles include the Indiana Society of Association Executives: Past chair of Inbound Marketing Committee (2014), CAE exam study session facilitator (2015-2016), member of branding task force.

Sheila King, CMP

Director of Meetings

As Director of Meetings, Sheila manages all aspects of meetings and event logistics, event growth, sponsorship programs and customer service at RGI.

After graduating from Purdue University with a degree in Hospitality and Tourism Management, Sheila held positions as Director of Conferences and Events at Goshen College, Event Manager at South Bend Marriott, and Convention and Trade Show Department at SmithBucklin. A Certified Meeting Professional (CMP), Sheila is motivated by the challenge of exceeding client expectations.

Engaged in association management for seven years, Sheila is experienced in vacation rentals, college events, hotel events and weddings. Since 2011, Sheila has developed partnerships with RGI clients, helping them achieve their goals. One client in particular partnered with RGI four months prior to their Annual Conference with few logistics planned prior. With the help of their team, Sheila pulled off an extremely successful conference, receiving positive feedback from attendees who commented on the level of improvement they had seen from previous events and planned on coming back next year.

An active volunteer, Sheila gives back to her church in her time outside the office. Additionally, she coaches high school girl’s tennis in her spare time. She has a 7 year-old son name Landon who keeps her laughing and holds a deep appreciation for wine. She enjoys trying all different varieties and visiting as many wineries as possible.

Rachel Daeger, CAE, IOM

Executive Director

Rachel is responsible for publication management and nutrition education initiatives in her role as Executive Director. With more than 30 years of experience in associations, Rachel excels at envisioning and implementing the steps necessary to achieve the goal.

In her sixth year with RGI, Rachel continues to advance her association through communications and content creation. Specifically, she redesigned a client’s newsletter from two color publication to a full color publication, which tripled revenue while cutting expenses in half. Additionally, she organized, promoted and conducted educational webinars viewed by hundreds of registrants internationally.

Holding a bachelor’s degree in journalism and business from Indiana University, Rachel possesses experience in nutrition education, interior design education, acoustics, religious organization, publication management and all aspects of residential construction. No stranger to associations, Rachel has been committed to the industry since 1985. Previously, she held positions with the Columbia Club and the Builders Association of Greater Indianapolis.

Driven by the passion members have for their profession and organization, Rachel is an active volunteer in her community. She currently volunteers for the Public Relations Society of America Hoosier Chapter and the Calvary Lutheran Church.

She loves audio books, so ask her what she’s listening to this week! Her first experience with a computer was learning to program in Fortran with punch cards while attending Indiana University. Since 1995, she’s assisted in the publication of the Stutz Club’s quarterly magazine. Stutz was an Indianapolis-made luxury automobile.

Natalie Shryock

Administrative and Membership Assistant

Natalie utilizes her expertise in event coordination, on-site material preparation, site research, and event administration in her role as Administrative and Membership Assistant.

A recent graduate of Indiana University-Purdue University Indianapolis’ Tourism, Convention and Event Management (TCEM) program with a minor in Spanish and certificates in event management and Latino studies, Natalie finds her niche in association management. Prior to joining RGI in January 2016, she served as a Facilities and Special Events Intern for Hancock County Visitors Bureau. Through this internship, Natalie gained experience in visitors bureaus, event planning, site selection research and speaker management.

Since engaging in association management in January 2016, Natalie finds the industry fulfilling due to the unique relationship between members and staff. Whether recreational or professional, associations offer members the opportunity to connect face-to-face with others who share a common goal, profession, or pastime. She finds being able to contribute to the achievement of these goals in some small way extremely rewarding.

Active in her community, Natalie volunteers with the Indiana Canine Assistant Network (ICAN), a nonprofit that uses Indiana Correctional Facilities to train assistance dogs for individuals living with disabilities in Indiana. Additionally, she enjoys volunteering for Indianapolis-area based special events.

An avid reader, Natalie once read all seven Harry Potter books in one week. She enjoys bargain hunting at thrift and secondhand stores. A lifelong Hoosier, Natalie enjoys showing off everything Indy has to offer while discovering something new in the process!

Mary Ann Passi, CAE

Executive Director

As an Executive Director, Mary Ann provides strategic oversight to association operations, streamlining processes and ensuring implementation of best practices. With more than two decades in association management, she uses her expertise in relationship building, board governance and meeting planning to establish growth and progress of associations.

Holding a bachelor’s degree in English literature from DePaul University and a certificate in business administration from the University of Illinois, Mary Ann has been engaged in association management for 26 years.

Prior to joining RGI in 2000, Mary Ann held a number of senior management positions, including Director of Membership for the Women’s Council of REALTORS, Managing Director at the Association of Fundraising Professionals – Chicago Chapter and Director of Development at the Advocate Charitable Foundation.

Aside from her experience in real estate and fundraising, Mary Ann held positions within the computer programming and nutrition education industries. Her proven track record and time within these industries led to her designation as a Certified Association Executive (CAE) in 1997.

Mary Ann enjoys witnessing the passion volunteers have for their industry and their willingness to give back to or lead an organization that represents the best of the best in their field. She also appreciates connecting with members at events and helping them achieve their goals. Much like the volunteers she oversees, Mary Ann is a leader in her community as well. She currently volunteers for the Forum Editorial Working Group and Bridge Builders.

Mary Ann is a soon to be – and slightly panicked – “empty-nester.” She’s a lover of yoga and hot chocolate, but not at the same time. She enjoys cooking with friends and feeding people.

Kim Paugh, CAE

Executive Director

Kim, a Certified Association Executive, has been with the RGI family for 10 years. With her expertise in strategic planning and financial management paired with her experience in commercial real estate, engineering, and amusement and vending education, Kim provides leadership to the association she serves.

Driven by knowing what she does day in and day out impacts the success of her members, Kim has retooled programs and communications to align with value proposition, resulting in positive change in net revenue while simultaneously increasing member engagement. With a decade of experience in association management under her belt, Kim designed and implemented a five-year membership engagement plan aimed at increasing revenue and longevity among new members. As a result, new member retention rates have increased by 30 percent.

Since graduating with a political science degree from Indiana University-Purdue University Indianapolis, Kim has remained active in her community through volunteerism. She serves on the Inbound Marketing Committee for ISAE. Previously, she served on the ISAE finance, membership, convention and professional development committees and chaired the Professional Development Committee in 2014. Additionally, she served as Vice President of Finance for the Junior Chamber International – Indianapolis from 2011 to 2012.

In her spare time, she enjoys cooking and has quite the impressive cookbook collection. As a native Hoosier, Kim loves the city of Indianapolis, while her favorite place to visit is the Pacific Northwest.

Kayla Jenkins

Communications Assistant

As a recent graduate from Indiana University-Purdue University Indianapolis’ journalism program with an emphasis in public relations and a certificate in event management, Kayla brings a mix of skills to her Communications Assistant position at RGI.

Before joining the RGI team, Kayla interned at Exact Publicity in Chicago as an event planning and public relations intern, which included planning events and content creation for web and print. She also had an internship at the American Diabetes Association in Indianapolis. Her duties there included graphic design, content creation, and more.

Since entering the association management world a year ago, Kayla has produced and promoted a podcast that has increased member engagement, created press releases picked up by media outlets and universities, and created and implemented email campaigns sent to over 1,000 members. Kayla enjoys the association world for its diverse clientele. She is driven by her clients’ passion and enjoys each new challenge that comes her way.

While away from work, Kayla is an aspiring foodie and yogi. She also loves music, especially Beyoncé. She is a proud member of the BeyHive. Her goal is to see all of her favorite artists live in concert.

Jennifer Miller

Membership & Meetings Coordinator

Jennifer joined the RGI team in 2013 and is an expert in customer service, member management and meeting development. Jennifer’s main objective is to assist members and help them thrive within the association and its programs.

With nearly three years in association management, Jennifer continues to use her corporate housing, nutrition and behavior education, hospitality and customer service experience to help her clients and their members succeed.

She’s guided by her client’s incredible members and the diversity that comes along with association management. One client is currently trending almost three times higher in conference registration numbers for 2016 compared to the numbers from 2015 as a result of her dedication to her role.

A graduate of Ball State University with a Bachelor of Science in Public Relations, Jennifer previously served two event management internships with the Indiana State Fair and Cornerstone Center for the Arts. She also served in various roles in customer service in the restaurant industry for seven years prior to and during college.

Outside of her responsibilities at RGI, she loves to take kickboxing classes with her friends, enjoy country concerts in the summertime, and cook and entertain for friends and family.

Katie Riggs, CAE, CMP

Vice President, Client and Conference Services

As vice president of client and conference services, Katie is responsible for RGI clients’ conference site selection, planning meetings for a number of RGI conference services clients and providing ongoing education to the RGI staff regarding the latest trends and insights on the meetings and events industry.

A graduate of Indiana University-Purdue University Indianapolis’s Tourism Convention Event Management (TCEM) program, Katie joined RGI in 2008, bringing with her a wide variety of experience in hospitality, catering and corporate meetings and tradeshow management. Since joining RGI, Katie has successfully planned and implemented numerous special events, tradeshows, conferences, luncheons and more for various clients. Katie’s areas of expertise include event contracting, vendor relationship development and management, negotiation, staff development, event design and sponsorship sales. Katie holds the designations of both Certified Association Executive as well as Certified Meeting Planner.

Outside of her responsibilities at RGI, one of Katie’s other passions is CrossFit. Katie is ANSI Level 1 CrossFit Certified and also CrossFit Gymnastics Certified. She’s also an active volunteer in the association community, serving on IUPUI’s TCEM alumni board and on the board of the Indiana chapter of Meeting Professionals International.

Jackie Williams, CPA

Sr. Director of Finance & Administration

RGI’s expert in all things finance, Jackie’s path to association management was anything but traditional. After graduating from Southern Illinois University-Carbondale with a degree in accounting, Jackie worked in a number of finance-related roles, including as audit manager for KPMG Peat Marwick and as internal auditor and terminal director for BAA Indianapolis, the management company of Indianapolis International Airport, before joining the RGI team in 2000.

In addition to her role as director of finance, Jackie has served as executive director for a number of associations in various industries, including commercial real estate, acoustical consultants and nutrition educators. This broad range of experience gives Jackie unique insights and knowledge about association best practices. In addition to her finance expertise, she is also an expert in organizational operations, volunteer management and conference planning, and is passionate about finding ways to make clients more prosperous—for example, she recently led the negotiation of a publishing contract that included a $50,000 signing bonus for the organization.

Although Jackie now resides in Charleston, S.C., she is still a die-hard Indianapolis Colts fan. When she’s not cheering on the Colts, you may find her cooking something delicious (she has every issue of Cooking Light since 1995) or enjoying one of her other passions, Star Trek.

Mark McSweeney, CAE

Vice President, Association Strategies

As vice president of association strategies, Mark provides executive-level advice and strategy to RGI’s current and prospective clients. Beyond consulting projects and developing new partnerships, Mark has served as executive director for various RGI clients since joining the company in April 2013.

With more than 20 years of experience in association management, Mark, a Certified Association Executive, has held executive roles at a variety of membership-based organizations, including Phi Kappa Theta Fraternity and Foundation, the National Chimney Sweep Guild, the Chimney Safety Institute of America, the Vacation Rental Managers Association and the Indiana Society of Association Executives. In these roles, Mark has successfully developed plans and processes resulting in record membership recruitment and retention, event attendance, financial reserves and total net revenues. Prior to making the leap to the non-profit world, Mark worked for Xerox Corporation and Pillar Development Corporation.

Mark is passionate about helping organizations with limited resources discover opportunities to excel. He specializes in helping organizations find the “sweet spot” where governance and professional management align in a way that uncovers never-before realized potential, allowing them to propel to new heights as a result.

A graduate of Northern Illinois University, Mark is an active volunteer within his community. He served as president of the Indiana Society of Association Executives, and is currently serving as the president of the Fishers, Ind., Rotary Club. Mark also serves as the district outbound coordinator for the Rotary District 6560 Youth Exchange Program.

In his free time, Mark enjoys cheering on Indy and Chicago sports teams, including the Colts, Bears, Pacers, Bulls and– to stay grounded– the Cubs. He is a proud parent of three children, loves to travel and recently found a new passion: motorcycles.

Timothy J. Murphy, CAE

Vice President

Coming soon!

Leslie Murphy, FASAE, CAE

President

Leslie has been a leader in association management for more than 30 years, contributing to a variety of associations from professional, educational and philanthropic groups to an emerging trade association.

Bringing her wide skill-set of strategic planning, visionary management, and increasing member value to the organizations she serves, Leslie has a proven record of revitalization of various associations and their Boards.

As a volunteer within the profession, Leslie is active in the Indiana Society of Association Executives, having served on the Board of Directors, as well as chairing several ISAE committees prior to being named Executive Director in 2007. Her work earned her the ISAE Staff Professionalism Award, Volunteer of the Year, and Association Executive of the Year honors from her colleagues.

She has also served as chair of the American Society of Association Executives’ Certified Association Executive (CAE) Commission and was honored as an ASAE Fellow for her contributions to the profession, a highly prestigious recognition in the field. Leslie currently serves on the Board for the AMC Institute.

Colleen Rosene

Accounting Manager

As Accounting Manager, Colleen streamlines financial processes for RGI and its clients to ensure continued success.

Colleen earned her bachelor’s degree in accounting from Indiana Tech and her master’s degree in healthcare management at Indiana Wesleyan University. Prior to joining RGI, she held several roles within the FFA. Here, she gained her management and financial expertise she employs today.

With experience in the nonprofit, service and manufacturing industries, Colleen is passionate about overcoming new challenges and helping her clients thrive. She enjoys the variety each client brings and being a part of each association and ultimately, a part of their success.

Outside of the office, Colleen volunteers within several areas at her church. She’s a proud mom of three girls. She loves hanging out at the beach and going on motorcycle trips with her husband and friends.

Christine Saricos, CMP

Director of Client & Conference Services

Christine uses her expertise in logistical planning, vendor management, volunteer management, program development and registration to help clients thrive in her role as Director of Client and Conference Services.

A graduate of Indiana University-Purdue University-Indianapolis’ Tourism, Conventions and Event Management program with a certificate in Special Event Management, Christine has been part of the RGI team for more than a decade, starting as an intern in 2005. She now holds a Certified Meeting Professional designation as a result of her duration and success within the industry.

She’s well-versed in service organizations, corporate housing, association management, noise control engineering and interior design in addition to her meetings and events experience. In her spare time, Christine serves in volunteer roles for United Way, Leadership United Generation Now Class of 2011 and Belzer Middle School.

Christine has met her favorite band twice and is a proud Greek married to a proud Irishman. OPA!

Brook Pritchett

Communications Director

With more than a decade of association management experience, Brook is an expert in developing and implementing integrated marketing and communications strategies to help associations thrive.

Before joining the RGI team in 2015, Brook served in a number of communications roles for various organizations including Delta Tau Delta, Indiana State Teachers Association and the Indiana House of Representatives. Brook is a graduate of Indiana University, where she studied journalism and political science.

Brook is an active volunteer in her community, serving the Lawrence Township Schools, Riley Children’s Hospital Family Advisory Council, and the Fraternity Communications Association.

Outside of the office, Brook loves hiking, gardening and being outdoors with her husband and twin daughters. She also loves cooking and exploring new recipes.

Brian Lewis, CAE

Executive Director

Brian employs his membership development, data management and strategic planning expertise in his role as Executive Director.

A Certified Association Executive (CAE), Brian has been engaged in association management for six and a half years. In his fourth year with RGI, Brian implements unique, strategic ways to help his associations thrive. Driven by the gratification of being a volunteer and solving the problems that membership organizations face, Brian developed a webinar series from the ground up for one of the associations he serves. That same technology is now used to live stream some of their events.

A graduate of Indiana University-Purdue University Indianapolis with a bachelor’s in economics, Brian is experienced in mortgage brokers, noise control engineers, information systems, sports professionals, environmental consultants, commercial real estate, and professional land surveyors. Prior to joining the RGI team, Brian served as the Membership Coordinator for the Indiana Association of Mortgage Brokers. He also worked as the IT Manager for Diversified Mail Services during the recession.

Brian’s passion for volunteerism extends beyond the office. An active volunteer in his community and the profession, Brian is very active in the Masonic Fraternity. He’s the past Lodge President (2004) and is currently the District Rep for the statewide organization. He previously served as Presiding Officer and Board Member (2010-2012) for the Indianapolis Scottish Rite. Currently, Brian is an active member of the Indiana Society of Association Executives (ISAE), and served as Membership Chair in 2015.

A dedicated volunteer, Brian served as the presiding officer for nine membership organizations and belongs to several more. The highlight of which was serving on the Board of Directors of the Indianapolis Scottish Rite, a fraternally organization serving over 10,000 members. After learning about a career in association management from Tim Murphy, he was then recruited as one of the first Student Members of ISAE. He dabbles in a number of hobbies which currently include being an avid reader, a board game enthusiast, a huge sports fan, and a craft beer taster. List is subject to frequent changes.

Ashley Shank

Education & Membership Assistant

Ashley brings a background of experience in training, education, and human resources to her role as the Education & Membership Assistant.

A graduate of Indiana University-Purdue University Indianapolis with a Bachelor of Arts in Psychology with a concentration in Industrial/Organizational Psychology and a certificate in Human Resource Management, Ashley is quickly finding her place in the association world. Prior to joining RGI in early 2017, she served as the Marketing Director & Human Resources Coordinator  for the largest privately owned law enforcement training company in the US for nine years. She also gave her time volunteering for the Indianapolis Zoo and the Julian Center.

Since entering into association management, Ashley has enjoyed interacting with association members. She finds satisfaction in working with and assisting members that are so passionate about their industry.

Ashley and her husband stay busy with their two crazy King Charles Cavalier Spaniels. She enjoys traveling, including Caribbean cruises, trips to the west coast, and owning an annual pass to Walt Disney World. Trivia is one of her favorite hobbies and has been told she is no fun to watch Jeopardy with.

Ashley Roy

Director of Marketing & Communication

Ashley joined RGI in 2013 and serves as a strategic marketing and communications guru. Ashley’s expertise includes writing, social media, content creation and publication design.

A graduate of the University of Indianapolis, Ashley previously served as public affairs specialist for the Atterbury-Muscatatuck Center for Complex Operations. In her time with RGI, she has worked with a number of clients in industries ranging from commercial real estate to coin operated vending to corporate housing. These roles have allowed Ashley to develop and apply skills across a variety of industries and provide better services to her clients.

Ashley is an active volunteer for the Indiana Society of Association Executives as well as the Hoosier chapter of the Public Relations Society of America. In her spare time, you’ll find her drinking coffee and either reading a book or listening to music while dreaming about living somewhere tropical.

Amanda S. Bureau, CAE, CVA

Director of Special Projects

Since joining the company in 2010, Amanda has proudly served as RGI’s resident jack-of-all-trades when it comes to association management. From membership to marketing to event planning, Amanda is an expert at solving new challenges with adaptability and ingenuity.

After graduating from the University of Evansville with a bachelor’s degree in sociology, Amanda obtained a Master of Education in college student affairs administration from the University of Georgia. Amanda worked at Brenau University and Mercer University before making the leap into association management at the Association of Fraternity/Sorority Advisors. Amanda also worked for Heartland Truly Moving Pictures, a film festival based in Indianapolis.

Not only is Amanda RGI’s only Certified Volunteer Administrator (CVA), but she also is an active volunteer herself. Amanda served on the American Society of Association Executives (ASAE) Certified Association Executive commission from 2012-2016. She also has served as the Think Pink Luncheon silent auction chair for the Zeta Tau Alpha Memphis Alumnae Chapter since 2012, and as release figure method specialist for the National Panhellenic Conference since 2007.

Amanda lives in Memphis with her husband, daughter, dog and cat. In her spare time, Amanda enjoys yoga and working out. She also considers herself a foodie, and loves to cook, try new restaurants, read about food and restaurants, and get to know the vendors at the local farmer’s market.